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Who We Are
Role Description
- Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
- Stage Build and Image systems with standard client image (aka eCore).
- Complete special projects as requested by Customer.
- Provides technical training to more junior employees.
- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
- Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.
- Job Qualifications:
- Strong Communication Skills. German and English is mandatory.
- Strong Analytic/Troubleshooting Skills.
- Strong understanding of MS Windows Operating Systems.
- Strong working knowledge of MS Office and basic business application.
- Strong Customer Support Skills.
- Minimum 2 years desk side support services.
- A+, MCP, MCSE or equivalent certification desired.
- Basic knowledge of networks, telecom, and compute/storage.
- Advanced knowledge of MacOS & iOS environment & administration.
- Advanced understanding of the MacOS imaging & end-point deployment process.
- Basic understanding of policy, user certificates and keychains design, management and deployment.
- Advanced knowledge of mobile device support.
We Expect You to Have:
Thank you!
We will be in touch shortly
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